Product Support Engineer II (customer facing)

Romania

Technical Support and SysAdmin

Our Technical Support department acts as a liaison between the essential components of our client’s businesses. We provide round the clock troubleshooting and debugging assistance so that our customers can rest assured knowing that their products are always taken care of.

tech_support

Job Description

What’s The Job?
You will be working close to one of our customers in the Cloud and Kubernetes field. You’ll be on the frontline when someone reaches out for a simple question and when something has gone all wrong and their business is being impacted.
Answering calls, messages and being there to help is first and foremost but also taking the initiative to update documentation, write a better procedure, create a video… You’ll put yourself in our Customer’s shoes and constantly be striving to make sure they can use our product to the best of its and their ability.
As a senior position within the Team, you’ll also have an opportunity to look for ways to improve processes and methods, mentor peers to raise everyone’s skill levels and help advocate for Customer’s feature requests and other product ideas of your own.
What Team Will You Work With?
The Support and Sustaining Engineering teams will work hand-in-hand to deliver the experience our Customers demand. The 2 tiers of Customer Support will be closely aligned with the 3rd tier of Product Sustaining Engineering to get Customers the answers they need effectively and in a timely matter.
About You?
Minimum Qualifications
  • ~8 Years of IT experience
  • Prior experience supporting technical end-users
  • Excellent troubleshooting and root-cause analysis skills
  • Excellent communication and written skills (English)
  • Mentoring junior peers
  • Hands-on with linux, containers, Kubernetes (K8s), and shell scripting
  • Excellent understanding of communications paths, service types and endpoints within K8s
  • Knowledge of Enterprise and cloud networking configurations
  • Experience within K8s related ecosystem products; network, storage, secrets, security, logging, cost, monitoring and tools, installers
  • Single sign-on and role-based access controls
  • Experience building automation and orchestration with ansible, terraform and scripting
  • Experience setting up Continuous Integration / Continuous Deployment toolchain components and the software development lifecycle
  • Familiar with VMware and datacenter technologies
  • Experience using one or more public clouds and familiar with their architecture, instance and storage methods, platform services and managed K8s offerings
Additional Preferred Qualifications
  • BS Computer Science, Information Technology or similar experience
  • Certified Kubernetes Administrator (CKA) and/or Certified Kubernetes Application Developer (CKAD)
  • Experience within K8s related ecosystem products; network, storage, secrets, security, logging, cost, monitoring and tools, installers
  • Single sign-on and role-based access controls
Who We Are
Founded by multi-cloud management experts, this company aims to make cloud infrastructure boundaryless for the enterprise. They provide solutions that help enterprises run Kubernetes their way, anywhere. Lead by a team that has built products and companies successfully before and is doing it again; together with talented team members and industry-leading investors backing them up so that they can focus on making an impact that their Customers value and they can be proud to be involved with.

Benefits

Open office policy - Work from Anywhere and Utilities expenses coverage

Extra days off & Bi-monthly team lunch / activities

Stock options

Offers for dental and optical clinics & health subscription & sports discounts

Access to learning platforms & Bookster subscription

Good coffee and snacks at the office & discounts at coffee shops nearby