Linux Technical Support

Iasi, Romania

Technical Support and SysAdmin

Our Technical Support department acts as a liaison between the essential components of our client’s businesses. We provide round the clock troubleshooting and debugging assistance so that our customers can rest assured knowing that their products are always taken care of.

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Job Description

The right candidate for this position will have a solid foundation in Linux sysadmin concept while having experience providing enterprise-level support for distributed systems and be comfortable navigating the CLI and speaking with customers via teleconference in order to perform initial triage and troubleshooting of reported issues.

Required Skills / Qualifications

  • 3-4 years of relevant overall experience.
  • Background with distributed systems, databases and performance analysis.
  • Hands-on experience in Linux system administration (advanced knowledge of Linux).
  • Excellent scripting skills for debugging and automation (Python knowledge is a plus).
  • Strong communication skills is a MUST
  • Experience in coding and debugging in one or more of the following: Java, C, Javascript, python, bash
  • Server hardware troubleshooting is a HUGE plus.
  • Cloud computing, Network, OS certifications a big PLUS.

 

(team 1) Responsibilities

  • The first point of contact for new incoming issues.
  • Troubleshoot, debug, and diagnose customer issues and drive them to closure.
  • Monitor the health of customer implementations to make sure the application and associated services are always available.
  • Actively contribute to internal and external knowledge bases.
  • Write tools and scripts to solve customer issues or improve support infrastructure.
  • Drive product improvements with the development engineering team based on feedback from customers and learnings from the field.
  • Be a customer champion! Work with Sales and Customer Success teams to drive product adoption and customer success.

 

(team 2) Responsibilities

  • Receive specifications and details from the customer-facing team
  • Install, configure, update or deploy things to customers, based on certain specifications and handbooks
  • Perform advanced troubleshooting to identify any possible cause of the problem
  • Actively contribute to internal and external knowledge bases.
  • Write tools and scripts to solve customer issues or improve support infrastructure.
  • Drive product improvements with the development engineering team based on feedback from customers and learnings from the field.
  • Be a customer champion! Work with Sales and Customer Success teams to drive product adoption and customer success.

WANNA WORK WITH US?

If you want to apply for this position, please fill in the form or send us an email at careers@bytex.ro.