Backend Development
The teams at Bytex build scalable and easy to maintain Web Services that are used by our clients for things like collecting and analyzing security parameters by Cyber Security Analysts or gaining access to their workspaces.
The scalability and maintainability of our services are based on business logic structured into multiple loosely coupled layers that together build our final product.
We follow the Agile development methodology, which implies having a close and constant collaboration with our clients’ representatives in order to properly handle each implementation detail and to assure the quality of the software we build.
Job Description
We are looking for a Support Engineer to join a dynamic and highly technical AI-focused customer revolutionizing the code review process. This role is ideal for someone who thrives on solving complex technical issues, has a passion for helping customers, and enjoys working at the intersection of cutting-edge technology and real-world implementation.
- Work directly with customers to troubleshoot, debug, reproduce, and resolve complex technical issues.
- Educate users on best practices to ensure they maximize the platform’s value.
- Set up Zoom calls with customers to resolve issues, improve their experience, and support product adoption.
- Support the customer success and sales teams on sales, retention, and expansion initiatives.
- Collaborate with engineering to identify bugs, technical defects, and product enhancement opportunities.
- Test new features and contribute to internal tools to improve deployment scalability and auto-support infrastructure.
- Analyze customer usage and proactively identify risks within the install base.
- Translate customer feedback into actionable product improvements in collaboration with development teams.
- Develop and maintain internal and external knowledge bases to support continuous improvement.
- Participate in a scheduled weekday and off-hours support rotation as needed.
Requirements / Tech stack
- Bachelor’s degree (or equivalent) in Computer Science, Engineering, Mathematics, or a related technical field.
- At least 2 years of experience in technical support, software engineering, or other technical customer-facing roles.
- Excellent communication skills, with business fluency in both written and spoken English.
- Proven problem-solving ability with a focus on debugging and issue resolution.
- Customer-oriented mindset with a passion for delivering exceptional user experiences.
- Experience with modern ticketing and customer support systems.
- Familiarity with at least one programming or scripting language.
- Understanding of software development workflows, including Git, GitHub, CI/CD, and tools like VS Code and Cursor.
- Bonus: Experience with code review tools and processes.
- Bonus: Familiarity with observability practices, root cause analysis, and debugging tools.
- Bonus: Knowledge of customer success methodologies (e.g. MEDDPICC), retention strategies, or professional services delivery.
- Bonus: Experience working with cloud platforms (e.g. GCP), PostgreSQL, or self-hosted deployments
Working schedule
- EU flexible schedule 9-18 CET/EET;
- Weekly meetings between 18-21.
Recruitment process
- Short Bytex HR introductory discussion;
- 1-2h Bytex technical discussion with one of our senior engineers;
- Up to 2 technical interviews with the customer;
- Offer presentation.